FAQs

Got a question? We're happy to help you find an answer. Browse our list of frequently asked questions below — we've got a feeling you'll find what you're looking for! If not, please feel free to reach out.
 

Q: What is your return policy?
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at yuan@101optical.com in advance. We don’t accept any unannounced parcels. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Q: I'd like to exchange my sunglasses for a different pair. What is your exchange policy?
We offer a 14 day exchange on all our products. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
When you decide to return your items. please note the delivery charge is buyer’s responsibility , also you need to check with your country’s customs office to determine what additional costs will be prior to returning.

Q: How long does it take to process a return/exchange?
Once we have received your package in our warehouse, returns and exchanges are processed within 5 business days. We will send you an email to confirm your return/exchange.

Q: I returned a pair of sunglasses. When can I expect to see a refund on my credit card statement?
Once we receive your return, we will refund your credit card and send you an email stating that your return is complete. Credits normally take 3-5 business days to appear on your credit card statement.

Q: Does my refund go back to my credit card or is it store credit?
Refunds are credited back to your original form of payment. Your refund email will state that a credit was issued to your account. "Account" refers to your bank account, PayPal account, The credit card account, or any other form of payment used.

Q: What happens if my item arrives broken or defective?
If you received a broken or defective item, please give us a call at+86-57788655101 or email us at yuan@101optical.com right away so we can work to send you a replacement free of charge.

Q: Do I get free return shipping?
Unfortunately, we do not offer free return shipping. Any costs incurred when sending your item(s) back to us are the responsibility of the customer.
We are unable to offer free return shipping on international orders. Any costs incurred when sending your item(s) back to us are the responsibility of the customer.